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Coaching people through change and helping them live their best lives.

Meet your coach, Susan Heller

Your partner for success

I used to think my job title, resume, marital status—all the outward facing aspects of my life—defined me, until I realized that my life has been a series of changes and challenges that were neither inherently good nor bad. I realized that how I responded to each, what I learned and how I grew from each was what defined me. From this perspective, my life's purpose came clearly into focus. My purpose is to help others navigate changes and challenges and use those experiences as springboards toward the life they want for themselves and deserve. 

We all experience changes, some of our choosing, some not, some that bring great joy, and some that bring struggle and adversity. And in times of change we can find ourselves stuck or plateaued, and we often turn to friends, family, and colleagues for support. But in their effort to help us, those who love us best can inadvertently frustrate us further with well-meaning advice when what we need most is to simply be heard. That's where the coaching relationship begins.

As your coach, I will listen deeply to understand, find patterns, and gain insights that you yourself may be blind to. I will help you find clarity, set specific objectives, and develop realistic action plans. Together we will create an effective framework of accountability to help you stay on track and reach your goals. I’ve been stuck at times and have had some wonderful people help me get unstuck, find my momentum, and maintain progress right up through the finish line. I want to do the same for you and help you live your best life.


Susan is an iPEC ELI® certified coach, a Prosci certified Change Practitioner, and holds to additional change management certifications from Cornell  University and APMG International. She has over two decades of experiencing guiding senior leaders, people managers, individuals, and teams through changes big and small at companies including Pfizer, Ernest & Young, and the Federal Reserve Bank of New York to name a few.

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” —Maya Angelou

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